Frequently Asked Questions

New Age Air installs a variety of heating systems, including gas and oil furnaces, heat pumps, and boilers. They also offer services for geothermal heating pump systems and water heaters (tankless and conventional).

Services are provided in Reading, Phoenixville, and Pottstown, PA, and many surrounding communities. This includes, but isn't limited to, areas like Spring City, Norristown, Chester Springs, Collegeville, Boyertown, Royersford, King of Prussia, and Malvern.

You may need a replacement if your current unit is old, constantly breaking down, or simply not performing efficiently. New, high-efficiency heating equipment can significantly lower your energy bills and provide more reliable comfort.

New Age Air's experts determine the correctly sized unit for your home's specific needs. Proper sizing is crucial; a unit that's too large or too small will lose excess energy, costing you money.

Yes, their team consists of NATE-certified technicians who have decades of combined experience and are committed to high-quality, professional installation. The company is family-owned and operated with over 20 years of experience.

New Age Air is a Factory Authorized Carrier Dealer, offering high-quality, energy-efficient products from brands such as Carrier's Comfort™, Infinity®, and Performance™ series, as well as Mitsubishi Electric systems.

Yes. New Age Air offers a 1-Year Unlimited Money-Back Guarantee on every new installation. If you are not satisfied with your new system for any reason within the first year, they will refund every penny you invested.

Yes. They offer the Comfort Shield© Whole Home Program, which is a maintenance agreement designed to ensure you receive regular, high-quality maintenance to keep your new system running efficiently and reliably.

New Age Air often provides HVAC specials, coupons, and information on tax credits to help make services more affordable. It's best to check their current offers or contact them directly for the latest deals and financing options.

Yes. New Age Air offers 24/7 emergency repair services for unexpected breakdowns to ensure you and your family can stay safe and comfortable.

In addition to installation, they provide a full range of services including heating repair, seasonal maintenance, air conditioning installation and repair, indoor air quality solutions, and water heater services.

Regular maintenance, or a professional tune-up, is crucial for several reasons:

• Safety: Technicians check for dangerous issues like carbon monoxide leaks.
• Efficiency: It ensures your system runs at peak performance, which can lower your utility bills.
• Longevity: It helps prevent small problems from turning into expensive breakdowns and can extend the life of your heating equipment.

It's generally recommended to have your heating system, whether it's a furnace or a heat pump, professionally serviced once a year, typically in the fall before the start of the cold season.

New Age Air provides maintenance for all brands and models of heating equipment, including gas furnaces, oil furnaces, heat pumps, and boilers.

They provide services throughout the Reading, Phoenixville, and Pottstown, PA region, including many surrounding communities such as Norristown, Collegeville, Royersford, Chester Springs, and King of Prussia.

A comprehensive tune-up involves a thorough inspection, cleaning, and testing of your system. Key steps for a furnace tune-up often include:

• Checking the ignition system and all safety controls (e.g., flame sensor).
• Testing for dangerous carbon monoxide leaks.
• Performing a computerized heat exchanger integrity test.
• Measuring and adjusting combustion efficiency.
• Inspecting gas pressure, gas piping for leaks, and exhaust piping.
• Checking and balancing the blower wheel and motor.

Yes, New Age Air offers the Comfort Shield© Whole Home Program. This is a comprehensive maintenance agreement designed to keep your heating and cooling systems running efficiently all year long.

Members of the Comfort Shield program receive exclusive benefits, which often include:

Priority Service: You get to "cut in line" ahead of non-members, especially during busy times.

Seasonal Maintenance: Annual tune-ups for heating and cooling are typically included.

• Discounts: Reduced pricing on all service work and repairs.
• Guaranteed Emergency Service: Faster response times for unexpected breakdowns.
• Bonus Bucks: Credit towards the purchase of a new system for every year you are a member.

Yes, maintenance generally includes the inspection and/or replacement of the standard 1-inch air filter (depending on your service plan). They will also inform you about the condition of your equipment and recommend any necessary system enhancements.

Yes. New Age Air provides 24-hour emergency heating repair service, 7 days a week. They understand that a breakdown during cold weather puts your family's comfort and safety at risk, so they are committed to taking your call and addressing urgent issues at any hour.

They service residents and businesses in Reading, Phoenixville, and Pottstown, PA, and numerous surrounding communities in Montgomery and Chester County, including Norristown, Collegeville, Royersford, Spring City, Chester Springs, and Malvern.

You can schedule an appointment by calling their service line or using their online request form. Customers enrolled in the Comfort Shield© maintenance program typically receive priority service and guaranteed emergency response times (often same-day or within 24 hours).

Yes. Their technicians are NATE-certified (North American Technician Excellence) and are continually trained on the latest HVAC technologies to ensure they can accurately diagnose and fix any issue.

You should call for a repair if you notice any of the following:

• No Heat or Insufficient Heat: The system is running but your home isn't getting warm enough.
• Strange Noises: Loud banging, clanking, screeching, or rattling coming from the unit.
• Unusual Smells: A persistent burning smell (could indicate electrical or overheating parts) or a strong odor of gas (call immediately and shut off the system).
• High Utility Bills: A sudden, unexplained spike in your energy costs.
• Short Cycling: The system turns on and off too frequently without completing a full heating cycle.
• Yellow Pilot Light: If you have a gas system, the flame should be blue. A yellow flame can indicate a ventilation or gas line problem.

heir NATE-certified technicians are equipped to repair all brands and models of residential heating equipment, including:

• Gas Furnaces
• Oil Furnaces
• Heat Pumps
• Boilers

If you smell a strong odor of gas (like rotten eggs) near your furnace or in your home, you must shut off your heating system immediately, and call New Age Air's 24-hour emergency line or your gas utility company for prompt service.

Their technicians are trained to carefully and methodically analyze and diagnose any repair problem. They use their knowledge and tools to quickly determine the root cause of the issue and prescribe the most efficient course of action to fix it.

New Age Air's technicians aim to repair your current system whenever possible. However, if your unit is very old, requires an excessively expensive repair, or the repair is not cost-effective, they will provide an honest recommendation for a replacement, explaining the potential savings of a new, high-efficiency system.

New Age Air is committed to a customer satisfaction guarantee and stands by their work. Maintenance plan members may receive an extended Repair Warranty on parts and labor.

A heat pump is a single, highly efficient system that provides both heating and cooling for your home.

• Heating: Instead of burning fuel to create heat (like a furnace), a heat pump transfers heat from the outside air (or the ground, for geothermal) into your home, even in cold temperatures.
• Cooling: In the summer, it reverses the process, moving heat out of your home like a standard air conditioner.
• PA Climate: Modern, Cold Climate Heat Pumps are designed to operate efficiently well below freezing (some down to -15°F), making them a reliable and highly energy-efficient option for Pennsylvania winters.

• High Energy Efficiency: Heat pumps can significantly reduce your energy consumption (up to 50% compared to electric resistance heating) because they simply move heat instead of generating it.
• Two-in-One System: You get year-round comfort with a single unit providing both your heating and cooling.
• Lower Utility Bills: The high efficiency leads to lower monthly heating and cooling costs compared to traditional systems, especially if replacing an oil or older electric system.
• Environmental Friendliness: They produce fewer carbon emissions since they don't burn fossil fuels.
• Potential for Rebates & Tax Credits: Homeowners may qualify for state and federal tax credits and local utility rebates (like PPL) for installing high-efficiency heat pumps.

Yes. New Age Air is an expert in both Air-Source Heat Pumps (which use outdoor air) and Geothermal (Ground-Source) Heat Pumps. Geothermal systems leverage the earth's consistent temperature for even greater energy efficiency and long-term savings. They can provide a full consultation to determine if geothermal is right for your property.

Yes, in many cases. New Age Air technicians can assess your home's unique needs, including its size, insulation, and ductwork, to recommend the best system. You may choose to install:

Dual-Fuel (Hybrid) System: Pairing a heat pump with your existing furnace as a backup for the absolute coldest days.

Yes. Ductless mini-splits are an excellent, highly efficient option for homes without existing ductwork, additions, garages, or areas where you want individual temperature control. New Age Air provides professional installation of these systems.

Heat pumps require regular maintenance, just like any other HVAC system. New Age Air recommends:

• Seasonal Tune-ups: Scheduling professional maintenance twice a year—once before the heating season and once before the cooling season—to check refrigerant levels, coils, and electrical components.
• The Comfort Shield© Program: New Age Air offers maintenance agreements that provide scheduled tune-ups, priority service, and discounts on repairs.

Losing heat in the winter is considered an emergency. New Age Air offers 24/7 emergency repair service to address heat pump malfunctions in Reading, Phoenixville, Pottstown, and the surrounding areas to quickly restore comfort and safety to your home.

• Icing on the outdoor unit (beyond normal defrost cycles).
• Blowing cool air when set to heat (or warm air when set to cool).
• Unusual noises (grinding, loud humming, rattling).
• Inconsistent heating or cooling throughout the home.
• The auxiliary heat (emergency heat) runs constantly.

While New Age Air is a Factory Authorized Carrier Dealer for new installations, their NATE-certified technicians are trained and experienced in servicing and repairing all major brands and models of heat pumps.

New Age Air services and installs both:

• Furnace: Heats air and distributes it through a system of ductwork and vents. Furnaces are part of a forced-air heating system.
• Boiler: Heats water to produce hot water or steam, which is then circulated through radiators or baseboard units.

Yes. New Age Air provides expert installation and replacement of new heating systems. As a Factory Authorized Carrier Dealer, they offer high-quality, energy-efficient gas and oil furnaces, as well as new boilers. They ensure the unit is correctly sized for your home to maximize efficiency and comfort.

Their NATE-certified technicians are experienced in the installation, repair, and maintenance of heating systems that use:

• Natural Gas
• Oil (Oil Furnaces and Oil Boilers)
• Propane

It's time to consider a replacement if:

• Age: Your furnace or boiler is over 15 years old, as efficiency drops significantly in older units.
• Frequent Repairs: You are calling for repairs multiple times in a season.
• High Utility Bills: Your energy costs are constantly increasing without a change in usage.
• Repair Cost vs. Replacement Cost: If a major repair costs more than 30-50% of the price of a new, high-efficiency unit.

Yes. New Age Air understands that losing heat during a cold Pennsylvania winter is an emergency. They offer 24-Hour Emergency Heating Repair Services to residents in Pottstown, Phoenixville, Reading, and the surrounding communities.

Call New Age Air immediately if you notice:

• Strange Noises: Banging, rattling, squealing, or scraping sounds.
• No Heat or Inconsistent Heat: The fan runs but no warm air comes out, or some rooms are cold.
• Strong Odors: A persistent gas smell (shut off the system and call immediately) or a burning smell.
• Pilot Light/Ignition Failure: The pilot light won't stay lit (for older systems) or the electronic ignition fails.

Safety is the top priority:

• Do not operate light switches or any appliances.
• Leave your home immediately and call your utility company or 911 from a neighbor's house.
• Once the area is safe, call New Age Air for professional system inspection and repair.

Yes. While New Age Air is a Factory Authorized Carrier Dealer, their NATE-certified technicians are trained to diagnose, service, and repair all makes and models of residential heating equipment.

Annual maintenance, ideally performed before the heating season begins, is crucial because it:

• Ensures Safety: Allows technicians to check for dangerous issues like carbon monoxide leaks in the heat exchanger.
• Improves Efficiency: Ensures components are clean and properly calibrated (like combustion efficiency and gas pressure), which saves you money on utility bills.
• Prevents Breakdowns: Identifies minor issues (like worn parts) before they lead to an emergency failure on the coldest day of the year.
• Maintains Warranty: Many manufacturer warranties require proof of annual professional maintenance.

Yes. New Age Air offers the Comfort Shield© Program (or similar maintenance agreements) for year-round protection. These programs typically include routine heating and cooling tune-ups, priority service, and discounts on repairs.

Absolutely. Modern, high-efficiency models (often with an AFUE rating of 90% or higher) convert significantly more fuel into usable heat than older units (which may operate at 65% efficiency). This upgrade can lead to substantial long-term savings on your annual heating costs. Your New Age Air technician can calculate the potential energy savings for your home during a consultation.

It is often most cost-effective to replace your AC if:

• Age: Your central air conditioner is more than 10-15 years old. Efficiency drops significantly after a decade.
• High Bills: Your energy bills are consistently rising compared to previous years.
• Inconsistent Cooling: You have warm and cold spots in your home, indicating the system is failing to properly cool.
• Major Repair Cost: The cost of a repair is more than 30%–50% of the cost of a new, high-efficiency replacement.
• Old Refrigerant: Your unit uses R-22 (Freon), which is being phased out, making repairs very expensive.

New Age Air is qualified to install a variety of cooling solutions to match your home’s needs, including:

• Central Air Conditioners
• Heat Pumps (which cool and heat)
• Ductless Mini-Split Systems
• Geothermal Systems

New Age Air is a Factory Authorized Carrier Dealer, providing the region's premier installation of Carrier's reliable and energy-efficient systems, including the Infinity®, Performance™, and Comfort™ series. They focus on top-tier brands to ensure long-term performance.

Proper sizing is critical for comfort and efficiency. New Age Air technicians perform a detailed assessment to ensure your unit is:

• Not too small: An undersized unit will run constantly, fail to cool effectively, and break down prematurely.
• Not too large: An oversized unit will short-cycle (turn on and off too frequently), which wastes energy and, more importantly, fails to properly dehumidify your home, leaving it feeling cold and clammy.

The process typically starts with a free, no-obligation in-home consultation. A technician will:

• Assess Your Home: Perform a load calculation to determine the exact size and type of system needed.
• Recommend Options: Present solutions that fit your budget and efficiency goals.
• Professional Installation: Once selected, the NATE-certified installation crew will carefully remove your old unit and install the new system, adhering to all local codes and Energy Star quality installation standards.
• Testing and Calibration: They will rigorously test and calibrate the new unit to ensure it's running at peak performance.

Yes. New Age Air is committed to customer satisfaction. They offer a simple and powerful guarantee on every new installation, such as a 1-Year Unlimited Money-Back Guarantee if you are not satisfied with your new system. Please check their current offers for the most up-to-date guarantee details.

Yes. All New Age Air technicians are NATE-Certified (North American Technician Excellence), demonstrating they possess the highest level of industry knowledge and expertise for proper installation and service.

Yes. Recognizing that a new AC is a major investment, New Age Air provides flexible financing options with approved credit to help make your replacement project affordable with convenient monthly payments.

Absolutely. New Age Air highly recommends and offers its Comfort Shield© Whole Home Program. This maintenance plan includes routine AC tune-ups, priority scheduling, and discounts on repairs to keep your new system running efficiently and reliably for years to come.

SEER (Seasonal Energy Efficiency Ratio) is a measure of how efficiently an air conditioner cools. The higher the SEER rating, the more energy efficient the unit, which translates directly to lower cooling bills over the life of the system. New Age Air offers high-efficiency systems, including those with ratings up to 21 SEER.

Annual maintenance, or an AC tune-up, is crucial because:

• Maximizes Efficiency: It keeps your system clean and calibrated, preventing the inevitable drop in efficiency from dirt and wear. This directly lowers your summer utility bills.
• Extends Lifespan: Regular service drastically extends the life of your equipment, delaying the cost of premature replacement. The #1 reason for system failure is dirt and neglect.
• Prevents Breakdowns: Technicians catch small, inexpensive issues (like low refrigerant or a weak capacitor) before they escalate into major, costly emergency repairs during the hottest days of summer.
• Maintains Warranty: Most major AC manufacturers require proof of annual professional maintenance to keep your equipment warranty valid.

The ideal time for AC maintenance is in the spring, before the hot weather begins. Getting your tune-up done early ensures your system is clean, charged, and ready to handle the heavy workload of the Pennsylvania summer season.

Yes. While New Age Air is a Factory Authorized Carrier Dealer, their NATE-certified technicians are expertly trained to service, maintain, and repair all major makes and models of air conditioning equipment.

The Comfort Shield Program is New Age Air's exclusive maintenance agreement designed to provide members with unparalleled convenience, reliability, and savings on their HVAC system (both heating and cooling).

Membership offers several exclusive advantages:

• Seasonal Maintenance Included: Routine AC tune-ups (and heating tune-ups in the fall) are included at no additional charge when done during scheduled times.
• Priority Service: Members get to "cut in line" ahead of non-members, ensuring prompt attention during peak season or in an emergency.
• Reduced/Waived Diagnostic Fees: Depending on the tier, members receive significant discounts on diagnostic fees, and the fee is often waived if you proceed with the recommended repair.
• Discounts on Repairs: You receive reduced pricing (up to 10% depending on the plan) on all necessary repairs.
• "Bonus Bucks": Many plans offer annual credits that accrue towards the purchase of a new heating or cooling system when the time comes.
• Satisfaction Guaranteed: The agreement can often be canceled at any time for any reason, with the unused portion of dues refunded.

A comprehensive AC tune-up is designed to optimize performance and safety. It typically includes checks on:

• Refrigerant Levels and System Pressures
• Cleanliness of the Outdoor Condenser Coil
• Condensate Drain Line (clearing or inspecting for clogs)
• Electrical Components (checking and tightening connections, testing capacitors)
• Motor Amperage and Compressor Operation
• Thermostat Function and Calibration
• Air Filter Replacement (standard 1" filter often included, or they'll install one you provide)
• Checking System Airflow and Temperature Differential

Yes. A core feature of the Comfort Shield program is building a relationship with a technician who knows your system inside and out. They strive for consistency so you know who to expect and your technician is familiar with your home's unique comfort needs.

You can typically enroll by visiting the New Age Air website or calling their office directly to speak with a customer service representative who can explain the different membership tiers and pricing options.

Yes. New Age Air is committed to customer comfort and offers 24/7 emergency AC repair services for unexpected breakdowns. Comfort Shield members receive priority scheduling for these emergencies.

Yes. New Age Air understands that your air conditioner can break down at the worst possible time. They offer round-the-clock, 24/7 emergency air conditioner repair services to residents in Reading, Phoenixville, Pottstown, and the surrounding communities to get your home cool and comfortable fast.

They strive for fast, dependable service. As a family-owned local business, they prioritize getting to customers as quickly as possible. For customers enrolled in the Comfort Shield Maintenance Program, they receive priority scheduling over non-members, even during the busiest summer days.

Call New Age Air right away if you notice any of the following red flags:

• Blowing Warm Air: The unit is running, but the air coming from the vents is warm or lukewarm. This can signal low refrigerant or a faulty compressor.
• Loud or Strange Noises: Hearing banging, rattling, squealing, or scraping sounds is often a sign of a loose or failing internal component (like a motor or fan blade).
• Weak Airflow: Air is barely coming out of the vents, which could be due to a clogged air filter, ductwork issues, or a problem with the blower motor.
• AC is Leaking Water or Refrigerant: Water pooling around the indoor unit often indicates a clogged condensate drain line. Any oily or chemical smell near the outdoor unit could signal a refrigerant leak.
• Short Cycling: The unit turns on and off too frequently without completing a full cooling cycle, which stresses the system and is inefficient.

NATE stands for North American Technician Excellence, the nation’s largest non-profit certification organization for HVAC technicians.

• Expertise: New Age Air's NATE-certified technicians have passed rigorous, real-world exams, proving they have the knowledge and skill to diagnose and fix all major HVAC problems correctly the first time.
• Quality Work: This certification ensures better workmanship, fewer callbacks, and repairs made according to the highest industry standards.

Yes. While New Age Air is a Factory Authorized Carrier Dealer, their technicians are highly experienced and trained to service and repair all major brands and models of central air conditioners, heat pumps, and ductless mini-split systems, including Trane, Lennox, Bryant, Goodman, and more.

• Diagnosis: A NATE-certified technician will arrive at your home to thoroughly analyze and diagnose the issue using specialized tools.
• Upfront Pricing: Once the problem is identified, the technician will explain the required repair and provide you with an upfront, detailed price quote before any work begins.
• Repair: With your approval, the technician will complete the repair, carrying a wide range of parts on their fully-stocked trucks to resolve most issues on the spot.
• Testing: The technician will test the system to ensure it is running reliably and efficiently before leaving.

Yes, for members. Customers enrolled in the Comfort Shield Maintenance Program receive exclusive discounts on all repairs and often have their diagnostic fees waived if the repair is completed. They also offer a heating/cooling system replacement credit for members.

A ductless mini-split system is a highly efficient HVAC unit that provides both heating and cooling without the need for traditional air ducts. It consists of three main components:

• An outdoor condenser/compressor unit.
• One or more indoor air-handling units (often wall-mounted).
• A small conduit (line set) that houses the power cable, refrigerant tubing, and a condensate drain, connecting the indoor and outdoor units.

uctless mini-splits offer several key advantages:

• Zoning: They allow for precise temperature control in individual rooms or "zones," letting you only heat or cool the spaces you are currently using, saving energy.
• Energy Efficiency: Because they have no ducts, they avoid the significant energy loss (up to 30%) associated with ductwork. They are highly efficient for both cooling and supplemental heating.
• Easy Installation: Installation is much less invasive than a traditional central system, requiring only a small hole in the wall to run the line set.
• Ideal for Specific Spaces: They are perfect for home additions, converted garages/attics, sunrooms, or older homes that lack existing ductwork.
• Year-Round Comfort: Most mini-splits are heat pumps, providing both powerful cooling in the summer and supplemental, efficient heating in the winter.

New Age Air is a dedicated Mitsubishi Ductless HVAC Contractor, specializing in the installation, repair, and maintenance of Mitsubishi systems, which are known for their efficiency and quiet operation. They also service most other major brands.

Absolutely. Ductless systems are an ideal solution for rooms that don't receive adequate airflow from your central system, such as new additions, finished basements, sunrooms, and upstairs bedrooms. They provide a dedicated, efficient heating and cooling source without impacting your existing HVAC.

New Age Air's professional installation process includes:

• System Sizing: A thorough assessment of your space to select the correct size and number of indoor units for optimal performance.
• Placement: Expert positioning of the indoor and outdoor units to maximize airflow and minimize aesthetic impact.
• Connection: Drilling a small hole through the wall to connect the refrigerant lines, wiring, and drainage line.
• Testing: Thorough testing of the electrical connections, refrigerant levels, and system performance to ensure peak efficiency.

Yes. Multi-zone ductless systems, which connect several indoor units to a single outdoor unit, can effectively heat and cool an entire home, offering zoned control over every area. New Age Air's team can design a customized whole-house solution for you.

Yes. Their highly trained technicians have extensive experience diagnosing and repairing all models of ductless systems. Common repairs include:

• Resolving refrigerant leaks.
• Fixing fan motor or compressor problems.
• Clearing clogged drain lines to prevent leaks.
• Addressing electrical and sensor issues.

Regular professional maintenance is essential for maximizing the life and efficiency of your unit. New Age Air offers comprehensive maintenance services that include:

• Cleaning or replacing air filters.
• Cleaning evaporator and condenser coils.
• Checking and adjusting refrigerant levels.
• Inspecting electrical connections and system performance.

Yes. New Age Air's Comfort Shield Maintenance Program offers specific coverage options for mini-split systems. Enrollment includes benefits like priority service, seasonal maintenance tune-ups, and reduced pricing on service work.

A heat pump water heater, often called a "hybrid water heater," is a highly energy-efficient alternative to conventional water heaters.

Traditional Water Heaters (electric or gas) generate heat directly to warm the water.

HPWHs work like a refrigerator in reverse. They use electricity to move heat from the surrounding air and transfer it to the water in the storage tank. Because they move heat rather than create it, they are significantly more energy-efficient.

The key advantages include:

• High Energy Efficiency: HPWHs typically use about 60% less electricity than standard electric resistance water heaters, leading to substantial savings on your utility bills over time.
• Environmental Impact: Lower energy consumption means a reduced carbon footprint.
• Dehumidification: When installed in a basement or utility room, the HPWH extracts heat and moisture from the air, providing a slight dehumidifying effect for the space.
• Incentives: New Age Air notes that there are often significant tax credits and other incentives available for homeowners in Pennsylvania who upgrade to an energy-efficient heat pump water heater.

Yes. New Age Air provides comprehensive services for all types of water heaters, including installation, replacement, and repair of advanced heat pump models in Reading, Phoenixville, Pottstown, and the surrounding regions.

HPWHs work by pulling heat from the surrounding air, so proper placement is crucial for efficiency. They are typically best installed in a space that:

• Stays in the range of 40∘F to 90∘F year-round.
• Provides at least 1,000 cubic feet of air space around the unit for proper airflow.
• Common locations in PA homes include large basements, garages, or utility rooms.

The initial purchase and installation cost of a HPWH is typically higher than a conventional electric storage water heater. However, the significantly lower operating costs, along with available tax credits and rebates, often result in a relatively short payback period and substantial long-term savings.

New Age Air installs high-quality tank water heaters, including options from reputable brands like Bradford White and Marathon, which offer heat pump models. They will guide you in selecting the most efficient model to meet your household's needs.

New Age Air's professionals will size the tank correctly for your household. Most modern HPWHs are hybrid systems, meaning they include traditional electric heating elements as a backup (hybrid mode) to ensure you have a continuous supply of hot water during periods of high demand or very cold ambient temperatures.

Yes. If your water heater is showing signs of failure—such as a leak, insufficient hot water, or discolored water—New Age Air's highly trained technicians can provide prompt repair service or recommend a suitable replacement.

With professional installation and routine maintenance, heat pump water heaters generally have a longer lifespan than conventional storage tank units, often lasting up to 15 years or more.

Yes. New Age Air understands a water heater replacement is a significant investment and offers 0% financing options on all water heater installations to help make this energy-efficient upgrade affordable for their customers.

New Age Air provides comprehensive HVAC services to homeowners and businesses in Reading, Phoenixville, and Pottstown, PA, as well as the surrounding communities throughout Montgomery, Chester, and Berks counties, including areas like Collegeville, Norristown, Royersford, Chester Springs, and more.

New Age Air is a full-service HVAC company specializing in residential and commercial comfort. Their services include:

• Installation & Replacement: Furnaces, boilers, air conditioners, heat pumps, ductless systems, and geothermal units.
• Repair & Diagnostics: Expert repair services for all makes and models of heating and cooling equipment.
• Seasonal Maintenance: Annual tune-ups and preventative services for optimal performance.
• Indoor Air Quality (IAQ): Solutions like air purifiers, humidifiers, and duct services.
• Water Heaters: Installation and repair of traditional, tankless, and heat pump water heaters.

Yes. New Age Air employs NATE-certified technicians. NATE (North American Technician Excellence) certification is the highest standard in the HVAC industry, ensuring their professionals have the skills and knowledge to service, repair, and install all types of HVAC equipment correctly.

Yes. New Age Air provides 24/7 emergency HVAC services for those unexpected breakdowns during the cold winter nights or hot summer days. Their goal is to ensure your family's comfort is restored quickly and efficiently.

Their technicians are trained to service and repair all major types and brands of heating equipment, including:

• Gas Furnaces
• Oil Furnaces
• Boilers
• Standard Heat Pumps
• Geothermal Systems

Call New Age Air immediately if you notice:

• No Heat or No Cool: The system is running, but the air is the wrong temperature or the system won't turn on.
• Strange Noises: Loud banging, rattling, screeching, or persistent grinding.
• High Utility Bills: A sudden, unexplained spike in energy costs.
• System Cycling Too Often: The unit turns on and off frequently (short cycling).
• Leaking: Water or other fluids pooling around the unit.

Yes. New Age Air is a Factory Authorized Carrier Dealer, providing access to a full lineup of high-quality, energy-efficient Carrier heating and cooling systems, including their advanced Infinity®, Performance™, and Comfort™ series. They also service and install systems from other major brands

Absolutely. Their experts perform a detailed assessment of your home to determine the correct size and most efficient system type (furnace, heat pump, geothermal, etc.) to meet your needs, ensuring optimal comfort and energy savings.

Yes. New Age Air stands behind its work with a Satisfaction Guarantee. They also offer flexible financing options on new HVAC system installations with approved credit, including 0% financing on select equipment, to make your investment affordable.

Regular, seasonal maintenance (tune-ups) is crucial for:

• Preventing Breakdowns: Identifying and fixing small issues before they become expensive emergency repairs.
• Maximizing Efficiency: Ensuring your system runs at peak performance to keep energy bills low.
• Extending System Lifespan: Proper cleaning and calibration help the equipment last longer.
• Maintaining Warranty: Most manufacturer warranties require proof of annual professional maintenance.

Yes. New Age Air offers the Comfort Shield Maintenance Program, which provides exclusive benefits, including:

• Seasonal maintenance tune-ups.
• Priority service (jumping ahead of non-members).
• Reduced or waived diagnostic fees.
• Repair warranty enhancements and credits toward new equipment replacement.

A geothermal system, also known as a ground-source heat pump (GSHP), is an incredibly energy-efficient technology that uses the constant temperature of the earth a few feet below the surface (typically 50∘F to 60∘F year-round) to heat and cool your home. It simply moves heat from the ground into your home in winter, and from your home back into the ground in summer.

Yes. New Age Air is an expert provider of geothermal services, including installation, replacement, maintenance, and repair for homeowners and businesses in Reading, Phoenixville, Pottstown, and all surrounding areas of Central PA. They are also experienced in installing systems from leading manufacturers like ClimateMaster and Carrier.

Geothermal offers several significant long-term benefits:

• Exceptional Energy Efficiency: Geothermal heat pumps can be 300% to 500% efficient, potentially providing up to 80% savings on your heating, cooling, and hot water utility costs compared to older, traditional systems.
• Superior Comfort: They provide consistent, even heating and cooling with excellent humidity control.
• Longevity: The underground loop system can last 50+ years, and the indoor unit can last 20-25 years, which is about twice the lifespan of conventional equipment.
• Quiet Operation: The main components are installed indoors or underground, eliminating the loud noise of an outdoor air conditioner or heat pump unit.
• Eco-Friendly: Geothermal systems use no fossil fuels, have no combustion, and produce zero direct CO2 emissions.

The first step is to schedule a free, no-obligation in-home consultation with New Age Air. Their experts will perform a comprehensive assessment, including evaluating your home’s heating and cooling needs and reviewing your property's soil and drilling requirements.

The initial installation cost of a geothermal system is typically higher than a conventional furnace and AC system, primarily due to the cost of installing the underground ground loop. However, the long-term energy savings and longer equipment lifespan result in a much faster payback period and a lower total cost of ownership over the life of the system.

Yes. Geothermal systems qualify for federal financial incentives, such as the Federal Energy Tax Credit (which can be up to 30% of the total cost). New Age Air can provide information on current state, local, or utility rebates that may further reduce your upfront costs.

The right loop system depends on your property's size and soil conditions. New Age Air's geothermal experts can install:

• Horizontal Loops: Best for properties with sufficient available land.
• Vertical Loops: Ideal for smaller lots or where space is limited.
• Pond/Lake Loops: An option if you have a suitable body of water on your property.

Geothermal systems require minimal maintenance. Because the major components are protected indoors or underground, they are not exposed to the harsh outdoor elements. Typical maintenance involves an annual inspection, similar to a regular furnace, which includes checking the:

• Compressor and heat pump unit.
• Refrigerant levels and loop pressure.
• Ductwork and air filters.

Yes. New Age Air's NATE-certified technicians are trained to diagnose and repair issues with all major makes and models of geothermal heat pumps.

Yes. Many geothermal systems can be configured with a device called a desuperheater to provide "free" or highly efficient domestic hot water by using the heat produced or rejected during the heating and cooling process.

New Age Air provides comprehensive water heater services, including:

• Repair and Troubleshooting for existing units.
• New Water Heater Installation and replacement.
• System Upgrades to high-efficiency models (tankless and heat pump).
• Maintenance to prolong the life and efficiency of your unit.

Yes. A leaking water heater can cause significant damage, so New Age Air offers emergency repair services. It is recommended to call immediately to have a licensed technician dispatched to diagnose and address the issue quickly.

A replacement is generally recommended if:

• Your current tank is over 10-12 years old.
• You notice rust-colored water or signs of corrosion on the tank.
• The unit requires frequent, costly repairs.
• You are experiencing a significant increase in energy bills due to poor efficiency.
• The tank is leaking.

New Age Air's technicians can perform a full inspection and provide an honest assessment to help you make the most cost-effective decision.

New Age Air specializes in the installation and replacement of all major types of water heaters, including:

• Conventional Tank Water Heaters (Gas and Electric).
• Tankless Water Heaters (On-demand).
• Heat Pump Water Heaters (Hybrid Electric).

ankless (or on-demand) water heaters, which New Age Air installs from brands like Noritz and Navien, offer:

• Endless Hot Water: They heat water as you need it, ensuring you never run out, even during peak use.
• High Energy Efficiency: They eliminate the standby energy losses associated with keeping a full tank of water hot 24/7, leading to lower utility bills.
• Space Savings: They are compact and can be mounted on a wall.

A Heat Pump Water Heater is an energy-efficient electric storage water heater that moves heat from the surrounding air into the tank. Benefits include:

• Significant Energy Savings: They are much more efficient than conventional electric water heaters, reducing operating costs.
• Federal Tax Credits: They often qualify for federal tax credits, reducing the initial purchase and installation cost.
• High UEF (Uniform Energy Factor) Rating for superior efficiency.

Yes, New Age Air installs high-quality tank water heaters from reputable manufacturers, including models by Bradford White and Marathon.

Yes. New Age Air typically offers flexible financing options, including 0 financing with approved credit on new water heater installations, to help make high-efficiency upgrades more affordable.

New Age Air provides a satisfaction guarantee on their work. Additionally, new water heaters come with manufacturer warranties, such as the impressive no-leak promise offered on the Marathon tanks they install, and a complimentary 1-year service plan with every new installation.

You can call New Age Air directly or schedule a service appointment through their website to address a repair, or to schedule a free consultation for a new water heater installation in Reading, Phoenixville, Pottstown, or the surrounding communities.